OPTIMALISASI CUSTOMER RELATIONSHIP MANAGEMENT MELALUI MEDIA SOSIAL DALAM MENINGKATKAN LOYALITAS DAN KEPUASAN PELANGGAN PADA UMKM NAFARA BEDSHEET. JOURNAL OF SCIENCE AND SOCIAL RESEARCH, [S. l.], v. 8, n. 3, p. 4461–4470, 2025. DOI: 10.54314/jssr.v8i3.4149. Disponível em: https://jurnal.goretanpena.com/index.php/JSSR/article/view/4149.. Acesso em: 12 apr. 2026.