PERANCANGAN SISTEM PENGUKURAN KUALITAS PELAYANAN PUBLIK DI KANTOR KESYAHBANDARAAN DAN OTORITAS PELABUHAN KELAS III MENGGUNAKAN METODE SERVICE QUALITY. JOURNAL OF SCIENCE AND SOCIAL RESEARCH, [S. l.], v. 8, n. 3, p. 4614–4624, 2025. DOI: 10.54314/jssr.v8i3.4193. Disponível em: https://jurnal.goretanpena.com/index.php/JSSR/article/view/4193.. Acesso em: 12 apr. 2026.