PENERAPAN E-CUSTOMER RELATIONSHIP MANAGEMENT (E-CRM) BERBASIS WEB PADA TOKO CITA RASA BENGKULU. JOURNAL OF SCIENCE AND SOCIAL RESEARCH, [S. l.], v. 9, n. 3, p. 5012–5017, 2026. DOI: 10.54314/jssr.v9i3.6725. Disponível em: https://jurnal.goretanpena.com/index.php/JSSR/article/view/6725.. Acesso em: 11 jul. 2026.