EVALUASI KUALITAS PELAYANAN SMART CITY MELALUI ANALISIS SENTIMEN BERBASIS NATURAL LANGUAGE PROCESSING (NLP) PADA APLIKASI SIBISA KOTA MEDAN. JOURNAL OF SCIENCE AND SOCIAL RESEARCH, [S. l.], v. 9, n. 3, p. 5137–5141, 2026. DOI: 10.54314/jssr.v9i3.6758. Disponível em: https://jurnal.goretanpena.com/index.php/JSSR/article/view/6758.. Acesso em: 30 aug. 2026.