EVALUASI KUALITAS PELAYANAN SMART CITY MELALUI ANALISIS SENTIMEN BERBASIS NATURAL LANGUAGE PROCESSING (NLP) PADA APLIKASI SIBISA KOTA MEDAN. JSSR [Internet]. 2026 Jun. 30 [cited 2026 Aug. 30];9(3):5137-41. Available from: https://jurnal.goretanpena.com/index.php/JSSR/article/view/6758