TATA KELOLA TEKNOLOGI INFORMASI DOMAIN PENGELOLAAN PERMINTAAN LAYANAN DAN INSIDEN TI MENGGUKAN COBIT 5. JOURNAL OF SCIENCE AND SOCIAL RESEARCH, [S. l.], v. 9, n. 2, p. 1715–1723, 2026. DOI: 10.54314/jssr.v9i2.5992. Disponível em: https://jurnal.goretanpena.com/index.php/JSSR/article/view/5992.. Acesso em: 15 jul. 2026.