ANALISIS MANAJEMEN LAYANAN TI PADA DINAS KOMUNIKASI DAN INFORMATIKA KOTA AMBON MENGGUNAKAN FRAMEWORK ITIL V4. JOURNAL OF SCIENCE AND SOCIAL RESEARCH, [S. l.], v. 9, n. 5, p. 8401 – 8411, 2026. DOI: 10.54314/jssr.v9i5.7342. Disponível em: https://jurnal.goretanpena.com/index.php/JSSR/article/view/7342.. Acesso em: 28 oct. 2026.