PENYULUHAN PENINGKATAN KUALITAS SDM MELALUI PELAYANAN HOSPITALITY DAN BAHASA INGGRIS DI HUTA RAJA DESA LUMBAN SUHI-SUHI
DOI:
https://doi.org/10.54314/jpstm.v3i2.1665Abstract
Abstract: The aim of the Community Service carried out through this training is to increase community awareness about the importance of good hospitality services, and the community's English language skills, especially hotel and homestay business activists, as well as to improve the community's standard of living through tourism. The implementation of this training uses the dialogue method in direct conversation and practice regarding the daily activities of village residents, local food and culture, as well as tourist attractions. The training participants were fathers, mothers, teenagers, youth groups and school children around Huta Raja Village who were very enthusiastic about taking part in the training and were not used to communicating in English due to environmental factors where English was very minimal. There has never been a similar activity provided to the people of Huta Raja Village. By holding this activity, the people of Huta Raja Village gained a lot of knowledge, such as learning to be more responsible for themselves, learning to become more independent in solving problems to create prosperity for the community.
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Keyword: hospitality; tourism improvement; and communication culture
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Abstrak: Tujuan dari Pengabdian Pada Masyarakat yang dilakukan melalui pelatihan ini adalah meningkatkan kepedulian masyarakat tentang pentingnya pelayanan hospitality yang baik, dan kemampuan berbahasa Inggris masyarakat khususnya para pegiat bisnis hotel dan homestay, serta untuk meningkatkan taraf hidup masyarat melalui pariwisata. Pelaksanaan pelatihan ini adalah dengan menggunakan metode dialog dalam direct conversation and practice tentang aktivitas sehari-hari warga desa, makanan dan budaya local, serta tempat-tempat wisata. Peserta pelatihan adalah kaum bapak, ibu, remaja, karang taruna, dan anak sekolah sekitar Desa Huta Raja yang begitu semangat mengikuti pelatihan yang belum terbiasa berkomunikasi dalam bahasa Inggris karena faktor lingkungan yang sangat minim menggunakan bahasa Inggris. Belum pernah ada kegiatan serupa yang berikan kepada masyarakat Desa Huta Raja. Dengan diadakannya kegiatan ini, masyarakat Desa Huta Raja memperoleh banyak ilmu seperti belajar agar dapat lebih bertanggung jawab lagi pada dirinya, belajar menjadi diri yang lebih mandiri dalam memecahkan suatu permasalahan untuk menciptakan kesejahteraan bagi masyarakat.
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Kata kunci: keramahan; peningkatan pariwisata; dan budaya komunikasi
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