PENGARUH PEMANFAATAN SISTEM INFORMASI AKADEMIK BERBASIS WEB DAN MOBILE TERHADAP KEPUASAN DAN KINERJA MAHASISWA (STUDI PADA STMIK MULTICOM KOTAMOBAGU
DOI:
https://doi.org/10.54314/jssr.v9i2.6119Keywords:
Academic Information System, Student Satisfaction, Student Performance, SEM-PLSAbstract
This study aims to examine the effect of the utilization of web- and mobile-based academic information systems on student satisfaction and academic performance at Sekolah Tinggi Manajemen Informatika dan Komputer (STMIK) Multicom Kotamobagu. The rapid advancement of information technology has encouraged higher education institutions to adopt digital systems to enhance the efficiency, accessibility, and quality of academic services. However, the effectiveness of such systems in improving student satisfaction and performance still requires empirical validation. This research employs a quantitative approach using a survey method. The population consists of active students at STMIK Multicom Kotamobagu, while the sample is determined using purposive sampling, focusing on students who have utilized the academic information system. Data were collected through structured questionnaires using a Likert scale. The data analysis technique applied in this study is Structural Equation Modeling based on Partial Least Squares (SEM-PLS), which allows for the simultaneous examination of relationships among variables. The independent variable in this study is the utilization of the academic information system, while the dependent variables include student satisfaction and academic performance. The findings reveal that the utilization of web- and mobile-based academic information systems has a positive and significant effect on student satisfaction. Furthermore, the system utilization also significantly influences student performance, both directly and indirectly through satisfaction as a mediating variable. These results indicate that an accessible, user-friendly, and responsive academic information system can enhance user experience and support improved academic outcomes. This study provides practical implications for higher education institutions in optimizing digital academic systems. Improving system quality, usability, and real-time information delivery is essential to enhance student satisfaction and performance sustainably.
Downloads
References
Agung Yuliyanto Nugroho, Transformasi Digital: Mengoptimalkan Strategi E-Commerce Di Era Disrupsi, Jurnal Ilmiah Bisnis Digital, Vol.1 No.1 Nopember 2024.
Agung Yuliyanto Nugroho, Aktivitas Pengelolaan Wisata Petualangan Canyoning Berbasis Resiko DOI: https://doi.org/10.56910/gemawisata.v20i3.426
Agung Yuliyanto Nugroho, Mengintegrasikan Teknologi IoT dan Smart Destinations dalam Pengelolaan Pariwisata Berkelanjutan DOI:
https://doi.org/10.55606/jtmei.v3i3.4
Chaffey, D., & Ellis-Chadwick, F. (2019).
Digital marketing: Strategy,
implementation and practice (7th ed.). Pearson.
DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9–30. https://doi.org/10.1080/07421222.2003.11045748
Gretzel, U., Sigala, M., Xiang, Z., & Koo, C. (2015). Smart tourism: Foundations and developments. Electronic Markets, 25(3), 179–188. https://doi.org/10.1007/s12525-015-0196-8
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2021). A primer on partial least squares structural equation modeling (PLS-SEM) (3rd ed.). Sage Publications.
Kotler, P., Bowen, J. T., & Makens, J. C. (2019). Marketing for hospitality and tourism (7th ed.). Pearson.
Laudon, K. C., & Laudon, J. P. (2020). Management information systems: Managing the digital firm (16th ed.). Pearson.
Leung, D., Law, R., Van Hoof, H., & Buhalis, D. (2013). Social media in tourism and hospitality: A literature review. Journal of Travel & Tourism Marketing, 30(1–2), 3–22. https://doi.org/10.1080/10548408.2013.750919
Mardiana, S., Tjakraatmadja, J. H., & Aprianingsih, A. (2015). DeLone–McLean information system success model revisited: The separation of intention to use and use. International Journal of Economics and Financial Issues, 5(Special
Issue), 172–182.
McLean, E. R., & DeLone, W. H. (2016). Information systems success measurement. Foundations and Trends in Information Systems, 2(1), 1–116.
Oliver, R. L. (2014). Satisfaction: A behavioral perspective on the consumer (2nd ed.). Routledge.
Petter, S., DeLone, W., & McLean, E. (2013). Information systems success: The quest for the dependent variable. Information Systems Research, 24(2), 295–308.
Pratama, I. P. A. E. (2014). Sistem informasi dan implementasinya. Informatika.
Rai, A., Lang, S. S., & Welker, R. B. (2002). Assessing the validity of IS success models. Information Systems Research, 13(1), 50–69.
Seddon, P. B. (1997). A respecification and extension of the DeLone and McLean model. Information Systems Research, 8(3), 240–253.
Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS Quarterly, 27(3), 425–478. https://doi.org/10.2307/30036540
Wixom, B. H., & Todd, P. A. (2005). A theoretical integration of user satisfaction and technology acceptance. Information Systems Research, 16(1), 85–102.
Yoon, Y., & Uysal, M. (2005). An examination of the effects of motivation and satisfaction on destination loyalty. Tourism Management, 26(1), 45–56
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Supit Mamuayat, Agung Yuliyanto Nugroho, Fitly Tjong Mamuaya
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
