SISTEM INFORMASI MANAJEMEN PELAYANAN DENGAN METODE CUSTOMER RELATIONSHIP MANAGEMENT (CRM)BERBASIS WEB PADA KLINIK JEMADI
DOI:
https://doi.org/10.54314/jssr.v9i5.7295Keywords:
Service, Register Online, Clinic, Method CRMAbstract
Information technology has developed rapidly in the current era. This has led to various significant changes in decision-making patterns within an organization, necessifing accurate information. Jemadi Clinic still uses manual methods for patient registration and collecting various patient data. This results in ineffective patient registration services at Jemadi Clinic. Therefore, to address this issue, a computerized information system is needed to provide quality, effective, and efficient services in the future, as well as improve clinic perfomance. This study designed a web-based information system using the CRM method to facillitate the administration department in managing the patient registration system and simplifying patient reporting.
Downloads
References
Alda, M., Arifin, H., Nst, I. F., Lubis, Z. F., & Qurahman, T. (2025). Perancangan sistem informasi kostanku berbasis mobile menggunakan metode waterfall. JSI (Jurnal Sistem Informasi) Universitas Dirgantara Marsekal Suryadarma.
Ardiansyah, F., Hamdan, F., Sugiyanto, S., & Wahyu Siadi, I. (2022). Klasifikasi Customer Relationship Management Menggunakan Dataset KDD Cup 2009 dengan Teknik Reduksi Dimensi. Komputika : Jurnal Sistem Komputer, 11(2), 193–202. https://doi.org/10.34010/komputika.v11i2.6498
Frandian, B., & Dwi Yudhanata, R. (2022a). Implementation of CRM (Customer Relationship Management) at UPT Public Health Center Perbaungan Web-Based. In Journal of Information System and Technology Research journal homepage. http://creativecommons.org/licenses/by-sa/4.0/
Frandian, B., & Dwi Yudhanata, R. (2022b). Implementation of CRM (Customer Relationship Management) at UPT Public Health Center Perbaungan Web-Based. In Journal of Information System and Technology Research journal homepage. http://creativecommons.org/licenses/by-sa/4.0/
Gustina, Z., Husnayayin, A., & Dewi, D. E. C. (2024). KARAKTERISTIK DAN LANGKAH-LANGKAH METODE PENELITIAN RESEARCH AND DEVELOPMENT (BORG & GALL) DALAM PENDIDIKAN. Pendas : Jurnal Ilmiah Pendidikan Dasar, 09(04), 490–501.
Jureksi, J., Najib Habibi, M., & Ummi, K. (2024). Penerapan E-Crm Dalam Pelayanan Jasa Berbasis Web (Studi Kasus : Cv. Aab Carwash). Jurnal JUREKSI (Jurnal Rekayasa Sistem), 2(3), 1442–1452.
Okpatrioka. (2023). Research And Development(R&D)PenelitianYang Inovatif Dalam Pendidikan. DHARMA ACARIYA NUSANTARA : Jurnal Pendidikan, Bahasa Dan Budaya, 1(1), 86–100.
Samsudin, S., Nurhalizah, N., & Fadilah, U. (2022). Sistem Informasi Pendaftaran Magang Dinas Pemuda Dan Olahraga Provinsi Sumatera Utara. Jurnal Teknologi Dan Sistem Informasi Bisnis, 4(2), 324–332. https://doi.org/10.47233/jteksis.v4i2.
Santoso, N. E., Nyoman Putu Martini, N., & Ambarwati, S. (2025). PENERAPAN TEKNOLOGI DIGITAL DALAM SISTEM MANAJEMEN FARMASI: STUDI KASUS DI KLINIK KESEHATAN. Jurnal Farmasi Dan Manajemen Kefarmasian (JFMK)IJC, 2(1), 17–24.
Septiani, N. A., & Ningsih, A. A. (2022).
PENERAPAN CUSTOMER RELATIONSHIP MANAGEMENT PADA PENJUALAN GAS MEDICAL DENGAN METODE EXTREME PROGRAMMING. Jurnal Teknik Informasi Dan Komputer (Tekinkom), 5(2), 309. https://doi.org/10.37600/tekinkom.v5i2.654
Wahid, A. A. (2020). Analisis Metode Waterfall Untuk Pengembangan Sistem Informasi. Jurnal Ilmu-Ilmu Informatika Dan Manajemen STMIK, (1), 1–5.
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Mareta Vanesya Carolina, Samsudin, Adnan Buyung Nasution (Author)
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
