TEKNOLOGI DAN MANAJEMEN PENGETAHUAN: INTEGRASI MODEL DAN KERANGKA MANAJEMEN PENGETAHUAN DALAM MENDORONG TRANSFORMASI ORGANISASI
DOI:
https://doi.org/10.54314/jssr.v9i1.5344Abstract
Abstract: This study examines the integration of digital technology and knowledge management as key drivers of organizational transformation in the digital era. The growing need for organizations to adapt to environmental changes requires the use of strategic knowledge and technologies that strengthen learning and innovation processes. This research employs a qualitative mixed-methods approach through case studies of three organizations that have implemented digital-based knowledge management platforms, with data collected through interviews, observations, and digital trace analysis. Thematic analysis was used to explore patterns of technology knowledge management integration in enhancing dynamic capabilities and organizational performance. The findings indicate that the integration of these two components improves cross-unit collaboration, accelerates knowledge access and distribution, and reinforces organizational learning, resulting in more adaptive and innovative work structures. The study confirms the crucial role of digital knowledge management in accelerating organizational transformation while extending dynamic capability theory by emphasizing the synergy between technology and organizational learning. The theoretical and practical implications highlight the importance of utilizing digital technology not merely as an operational tool but as a strategic enabler for creating long-term value and sustaining competitive advantage in increasingly complex business environments. Keywords: digital technology; knowledge management; organizational transformation; dynamic capabilities; innovation. Abstrak: Penelitian ini mengkaji integrasi teknologi digital dan manajemen pengetahuan sebagai pendorong utama transformasi organisasi di era digital. Fenomena meningkatnya kebutuhan organisasi untuk beradaptasi dengan perubahan lingkungan menuntut pemanfaatan pengetahuan strategis dan teknologi yang mampu memperkuat proses pembelajaran serta inovasi. Penelitian menggunakan pendekatan kualitatif campuran melalui studi kasus pada tiga organisasi yang telah menerapkan platform knowledge management berbasis digital, dengan data diperoleh melalui wawancara, observasi, dan analisis jejak digital. Analisis tematik digunakan untuk menelaah pola integrasi teknologi dan manajemen pengetahuan dalam meningkatkan kapabilitas dinamis dan kinerja organisasi. Hasil penelitian menunjukkan bahwa integrasi kedua aspek tersebut meningkatkan kolaborasi lintas unit, mempercepat akses dan distribusi pengetahuan, serta memperkuat proses pembelajaran organisasi sehingga menghasilkan struktur kerja yang lebih adaptif dan inovatif. Temuan ini mengonfirmasi peran penting digital knowledge management dalam mempercepat proses transformasi organisasi serta memperluas teori kapabilitas dinamis dengan menekankan sinergi antara teknologi dan pembelajaran organisasi. Implikasi teoretis dan praktis penelitian ini mengarahkan organisasi untuk memanfaatkan teknologi digital bukan hanya sebagai alat operasional, tetapi sebagai enabler strategis dalam menciptakan nilai jangka panjang dan mempertahankan keunggulan kompetitif di tengah dinamika lingkungan bisnis yang semakin kompleks. Kata Kunci: teknologi digital; manajemen pengetahuan; transformasi organisasi; kapabilitas dinamis; inovasi.Downloads
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